The Nomad Guarantee
The Nomad Guarantee 1-Year Warranty At American Nomad Co., our knives are built to be used — hard and often. We stand behind every blade we make with The Nomad Guarantee: a one-year, no questions asked warranty from the date of purchase.
What This Means If your American Nomad Co. knife breaks, fails, or doesn’t meet your expectations within one (1) year of purchase, we’ll make it right. No interrogations. No blame. No runaround. We will repair or replace the knife at our discretion.
What’s Covered
• Blade failure or breakage
• Handle failure or separation
• Manufacturing defects
• Any functional issue that makes the knife unusable If it’s within one year — you’re covered.
What’s Not Covered
After the one-year period, The Nomad Guarantee expires.
The warranty also does not cover:
• Lost or stolen knives
• Cosmetic wear from normal use (scratches, patina, finish wear)
• Intentional destruction or extreme abuse How to Use the Nomad Guarantee
1. Contact us at usnomadco@gmail.com
2. Provide your order number or proof of purchase
3. Send a photo of the knife and a brief description of the issue
We’ll respond within 3–5 business days with next steps. Our Promise Knives are tools. Tools should be trusted. The Nomad Guarantee exists so you can use your knife the way it was meant to be used — without worry.
Contact Us
Have a question about our knives, an order, or something else? We’re here to help. At Nomad, we believe good communication is just as important as good craftsmanship. Whether you’re looking for product guidance, order support, or general information, our team is happy to assist.
Warranty and Support Form
Contact Us – FAQ
⏱️ How quickly will you respond to my message?
We do our best to respond to all inquiries within 1–2 business days. During high-volume periods or holidays, response times may be slightly longer, but every message is reviewed and answered.
📦 Questions about an order or shipping?
If your question is about an existing order, please include your order number in the message. This helps us locate your order quickly and provide accurate updates regarding shipping, delivery, or order status.
🔪 Questions about knives or products?
Have a question about one of our knives, materials, or intended use? We’re happy to help. Let us know which product you’re asking about and how you plan to use it, and we’ll point you in the right direction.
🔄 Returns, refunds, or exchanges?
For questions regarding returns or refunds, please review our Refund & Chargeback Policies first. If you still need help, reach out through the contact form and we’ll guide you through the process.
✏️ Custom requests or collaborations?
Interested in a custom request, wholesale inquiry, or brand collaboration? Use the contact form and select the appropriate subject so your message reaches the right team.
🚫 Didn’t get a response yet?
If you haven’t heard back within 48 business hours, please check your spam or promotions folder. Still nothing? Feel free to send a follow-up message—we won’t mind.
🧭 What’s the best way to reach you?
The contact form on this page is the fastest and most reliable way to reach us. It ensures your message is routed correctly and tracked from start to finish.